G999 FAQ — all your questions answered here

No. g999 allows only one account per person. Any attempt to create multiple accounts will result in all accounts being suspended and balances may be forfeited. If you've accidentally created more than one account, contact support immediately.

On the login page go to "Forgot your password?" Click the link. Enter the email address or mobile number you used during registration. A password reset link or OTP will be sent to you. The code is valid for 15 minutes. If you're still having trouble, please contact support.

KYC (Know Your Customer) is an identity verification process required under international regulations. It is typically needed before your first withdrawal or large transactions. Required documents:

• Front and back photo of your National ID Card (NID)
• Passport or Driving Licence
• Screenshot of payment method verification

Your information is completely secure and is used solely for verification purposes.

Five consecutive incorrect password attempts will temporarily lock your account for 30 minutes. Please try again after 30 minutes. If your account is locked for another reason or you need a quicker resolution, contact support via live chat—they'll verify your identity and unlock your account.

Yes. You can request a change to your email or mobile number through account settings. For security purposes, a verification code will be sent to your existing mobile number or email before the change is applied. If KYC is not completed Mobile number cannot be changed.

To close your account, email support or reach out via live chat. You'll have the opportunity to withdraw your remaining balance before the account is closed. Due to responsible gaming If you wish to close it Self-Exclusion Consider this option.

Yes, you can be logged in on multiple devices at the same time. However, a security alert will be sent whenever a login is detected from a new device. For your safety, it's best not to leave your account logged in on unfamiliar devices.

Steps:

• Log in and click the "Deposit" button.
• Select bKash or Nagad.
• Enter the amount and confirm.
• Send your payment to the number provided by g999.
• Confirm with your transaction ID.

Your balance is usually updated within 1–5 minutes. Minimum deposit: ৳200.

Withdrawals on g999 are typically 3 to 15 minutes completed within this time. During peak hours, it may take up to 30 minutes. Having KYC verification completed speeds up the process. If your withdrawal is delayed, contact support with your transaction ID.

Via bKash/Nagad/Rocket:

• Minimum withdrawal: ৳500
• Maximum single withdrawal: ৳50,000
• Daily maximum: ৳2,00,000

Different limits apply for USDT/crypto—check your account for details.

Wait 10 minutes first. If the issue persists:

• Check whether the transaction was confirmed in your bKash/Nagad app.
• Please verify that the payment was sent to the correct number.
• Contact support via live chat with your transaction ID.

If sent to the correct number, the issue will be resolved within 24 hours.

g999 currently supports the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: DBBL, BRAC Bank
• Crypto: USDT (TRC20/ERC20), Bitcoin

bKash or Nagad is the fastest and easiest option.

On g999 deposits No fees charged. Withdrawals are also generally free of charge. However, the payment provider (bKash/Nagad) may apply a small fee according to their own policies—this is outside g999's control.

Common reasons for withdrawal rejection:

• KYC verification is incomplete.
• Bonus wagering requirements have not been met.
• Suspicious activity has been detected on your account.
• Using multiple accounts from the same device.

Contact support to find out why your request was rejected.

Yes. You can choose to opt out of any bonus offer at the time of deposit. Accepting a bonus means you won't be able to withdraw until the wagering requirements are met—which is why many experienced players prefer to deposit without a bonus.

Registration Complete it, then make your first deposit. Activate the bonus offer at the time of deposit—a bonus equal to your deposit amount (up to ৳10,000) will be credited to your account. Please note: Wagering requirements must be met before bonus funds can be withdrawn.

Wagering requirement means you must place a specified amount in bets before you can withdraw a bonus. For example: a ৳1,000 bonus with a 30x wagering requirement means you need to bet a total of ৳30,000. You can track your progress on your account dashboard.

For every successful referral, you'll receive ৳300 referral bonus. A successful referral means your friend has registered using your referral code and made their first deposit. You can find your personal referral code in the "Referral" section of your account.

Voucher codes are generally voucher page, email newsletters, or special events. To redeem: log in to your account → go to the "Voucher" section → enter the code → click "Redeem". Expired codes cannot be used.

The weekly reload bonus activates every Monday. Check the "Bonus" section on your dashboard. Depositing that week earns you an additional 15% Bonus credited (up to ৳3,000). The bonus must be claimed manually.

You earn 1 loyalty point for every ৳100 wagered. 100 points = ৳10 cash. To redeem your points, go to the "Loyalty" section in your account. Points never expire—they remain active as long as your account is.

Go to the "Bonus" section in your account settings, where you'll find a "Cancel" option next to any active bonus. Warning: Cancelling a bonus will remove the bonus balance, and any winnings earned using that bonus will also be forfeited. Only your real balance will remain.

• Log in to your account and make sure you have a sufficient balance.
• Betting Go to the section and choose your preferred sport.
• Select a match and odds, then add them to your Bet Slip.
• Enter your bet amount and see your potential winnings.
• Click "Confirm Bet".

Analytics Page You can view match predictions and place bets from there.

Live betting lets you place bets in real time on matches already in progress. Odds shift as the game unfolds. Head to the Live Betting section on g999 and place instant bets on any ongoing match. Live betting requires quick decisions Because odds can change in an instant.

Odds are a number that indicates the potential return on a bet. g999 uses decimal odds. Breakdown: Winnings = Stake × Odds. Example: ৳100 stake × 2.5 odds = ৳250 (total return). That means a profit of ৳150. Match Odds View full match details on the page.

Typically Once a bet is confirmed, it cannot be cancelled. However, certain markets may offer a Cash Out option—allowing you to partially or fully settle your bet while the match is still ongoing. If Cash Out is available, you'll see it on your bet slip.

g999 features 1,000+ games:

• Live Casino: Live baccarat, roulette, and blackjack
• Slots: Hundreds of slot games
• Crash Games: Aviator, Crash, and more
• Card Games: Poker, Teen Patti
• Fishing games, keno, and much more

View Details Games Visit the page.